Consulting Firm to Assess State of Information Technology Services

This summer and fall, ITS is partnering with an outside consulting firm, BerryDunn, to assess the state of Information Technology Services and related services at Wesleyan.

This review is intended to help ITS:

• Gain a fresh perspective on our use and management of technology
• Identify opportunities to design future ITS services
• Assess ITS service delivery mechanisms, practices, and development
• Make the best use of our ITS resources

BerryDunn, a consulting firm experienced in higher education information technology, will lead this effort. As part of this work, BerryDunn team members will be requesting relevant information about the current state of ITS, administering web-based surveys, and conducting two sessions of on-site interviews with students, faculty, and staff. Surveys will be distributed to the appropriate stakeholder groups before each round of interviews.

The first round of on-site interviews and focus groups are planned for Aug. 20–22. BerryDunn will meet with administrative and ITS staff during this first visit. The BerryDunn team will conduct the second round of on-site meetings with students and faculty when they return to campus in September. Specific dates and meeting times will be communicated at a later date.

In the upcoming weeks, ITS will send an assessment survey, via email, to the campus community.

“Your participation in this survey will be important in helping BerryDunn understand the strengths, challenges, and opportunities that you see in your current ITS environment,” said Dave Baird, vice president for information technology and chief information officer. “As this project moves forward, the input and perspective of stakeholders such as yourself will help Wesleyan gain the greatest value from this effort.”

The project is scheduled to be completed by November.