Harriett Epstein, desktop support specialist, troubleshoots problems Wesleyan employees may encounter with their computers. Posted 09/15/06 Q: When did you come to Wesleyan and for what department?A: I came to Wesleyan in July 1998 as a desktop configuration specialist for the PeopleSoft Team in Information Technology Services. Q: Explain what a desktop support specialist does. A: It is the responsibility of a desktop support specialist to perform trouble-shooting and remediation of software and hardware problems on computers and peripherals and install and configure new desktop computers and peripherals. We also provide support/coordination for special projects requiring technical expertise within…