John Hammond, Help Desk manager in Information Technology Services, says techniques for solving computing issues are always changing with advances in technology. Posted 06/04/08 Q: John, what is the ITS Help Desk and whom does it support?A: The Helpdesk has two groups, the Student Helpdesk and the Administrative Helpdesk. Together we support all Wesleyan students and administrative staff.Q: Who staffs the desk, and when is it open? A: The Student Helpdesk is staffed by student Helpdesk consultants who are available Monday-Thursday 10 a.m to 10 p.m; Friday 10 a.m. to 5 p.m. and Sunday 7 p.m. to 10 p.m.…